Trust & safety
Know who you are hiring, and exactly where we fit in.
Letting a stranger into your home takes trust. Here is what we check before a pro joins our network, how quotes work, and what ProSquad does and does not do.
- Vetted pros
- Clear quote first
- WhatsApp 24/7
Vetting
How a pro gets onto our network.
This is our own process. Not every applicant gets through, and pros who fall short later stop receiving jobs.
Identity check
We verify who they are against their identity documents before they are listed.
Trade experience and skill check
We ask about their trade background and check their skills for the work they will take.
Reference check
We speak to people they have worked for before accepting them.
Trial jobs
New pros start with trial jobs where we review the work and the customer feedback before they take more.
Who is responsible
Your agreement is with the provider, not with ProSquad.
ProSquad matches you with a vetted independent pro on its network over WhatsApp. The quote, the work, the payment and any warranty are solely between you and that provider. ProSquad does not guarantee, warrant or insure the work. If you want a warranty, ask the provider for it in writing before you agree.
- The work agreement is between you and the provider
- ProSquad does not guarantee, warrant or insure the work
- Any warranty is the provider's own: ask for it in writing
Clear quotes
You see the quote before work starts.
Quote first
The provider sends a quote on WhatsApp that states the job and what is included before you agree to anything.
Changes need your approval
We expect pros on our network to stop and ask if the job turns out bigger. Extra work is for you and the provider to agree on first.
Agree terms in writing
Payment timing, the scope of work and any warranty are agreed between you and the provider. Keep it in the WhatsApp thread.
Coordination
A real person on WhatsApp, 24/7.
Coordinators are online 24/7 to match you with a pro and keep the conversation in one WhatsApp thread. If something goes wrong, a coordinator can help pass messages between you and the provider. We cannot promise an outcome, because the job itself is between you and the provider.
Privacy
Your home, your data.
We share your address and photos only with the pro assigned to your job, and only so they can do it. We do not sell your data. Details are in our privacy policy.
If something goes wrong
How to raise a problem.
- Message the provider first on your WhatsApp thread, with a short description and photos.
- If you need help reaching them, message our coordinators and we can relay messages between you and the provider.
- Any fix, refund or warranty claim is for you and the provider to settle. Refer to what you agreed in writing.
Messages are read by real people, not an auto-reply.
Start with a quote, not a leap of faith.
Send us a photo and see the provider's quote before you decide anything.
Coordinators online 24/7