1. What ProSquad is
ProSquad is an introducer and coordination service. You contact us on WhatsApp, and we match you with a vetted independent provider from our network who can attend. ProSquad does not perform the work and is not a party to the contract for services. By messaging us or using prosquad.my you agree to these terms.
2. The contract is between you and the provider
The pros on our network are independent tradespeople and businesses. They are not employees, partners or agents of ProSquad. The contract for the work, including the scope, the quote, the payment and any warranty, is solely between you and the provider. ProSquad is not responsible for the work, its quality, its timing or its cost.
3. Quotes and changes
- The provider gives you a quote before any work starts. A coordinator may relay it on WhatsApp. The quote should state the scope and the price, and what is and is not included (for example materials).
- Quotes are based on the photos and details you give us. If the pro finds the real job is different on site, we expect the pro to tell you first. Any change to the quote is for you and the provider to agree.
- If a call-out or diagnosis fee applies, it should be stated in the quote before the pro attends.
4. Your responsibilities
- Give accurate information and photos, and tell us about anything relevant such as access rules, pets, or a unit under warranty.
- Make sure someone aged 18 or over can give access at the agreed time, and clear the work area where you can.
- Treat pros with respect. We may stop a job if a pro is threatened or the site is unsafe.
- Landlord or management approval for works in your building, where needed, is your responsibility.
5. Payment
Payment is agreed between you and the provider, including when and how you pay. Please confirm the amount and the payment method in the WhatsApp thread before work starts, and pay only the agreed amount through the method the provider gives you.
6. Cancellations and rescheduling
You can cancel or reschedule a booking for free by telling us on WhatsApp before the pro is on the way. If a pro has already travelled or the booking is cancelled very late, a call-out fee may apply under the provider's terms. If a pro does not turn up in the agreed window, message us on WhatsApp and we will try to find another available pro, or you can cancel.
7. No guarantee or warranty from ProSquad
ProSquad does not guarantee, warrant or insure the work, the provider, the materials or the outcome. We do not promise that any job will be done to a particular standard, on time or at a particular cost. Any warranty on the work is given, if at all, by the provider, so please ask the provider for it in writing before you agree to the job. If something goes wrong, contact the provider first. A coordinator may help relay messages between you and the provider, but this is a courtesy and not a promise of any outcome. Please keep your photos and WhatsApp thread as your record.
8. Liability
To the fullest extent the law allows, ProSquad has no liability for the work carried out by a provider, for any loss, damage or injury arising from it, or for any dispute between you and a provider. We take reasonable care in vetting pros, but vetting is not a guarantee of any job. [REPLACE: legal review]
Nothing in these terms excludes or limits any right you have under the Consumer Protection Act 1999 or any other law that cannot be excluded, or liability for death or personal injury caused by negligence, or for fraud.
9. If something goes wrong
Contact the provider first. If you need help reaching them, message us on WhatsApp or email hello@prosquad.my and a coordinator can relay messages between you and the provider. Any fix, refund or warranty claim is for you and the provider to settle. Our trust and safety page explains more.
10. Website use and privacy
The website content is provided for general information; prices shown as "from" or as ranges are guides, not offers. Only a quote confirmed by your coordinator is a price for your job. How we handle your personal data is explained in our privacy policy.
11. Changes and governing law
We may update these terms; the "Last updated" date shows the current version, and a booking is governed by the terms in force when you confirmed the quote. These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute, subject to any mandatory consumer rights you have.
These terms are provided in English, Bahasa Malaysia and Chinese. If there is any inconsistency, the English version prevails.