Coordinators online 24/7

KL & Selangor+1 416-906-6919

How it works

From a WhatsApp photo to a finished job.

Five steps, one chat thread, and you see the quote before anyone sets foot in your home.

How it works in 40 seconds. No sound needed.

1. Message us with photos
WhatsApp us and describe the problem. Send a photo or a short video, plus your neighbourhood. For an aircond, a photo of the indoor unit label helps; for a leak, show us where the water is coming from.
Usually a few minutes of your time
2. Get a clear quote
We look for an available vetted pro on our network. A quote that states the job, what is included and the price reaches you on WhatsApp, and nothing is booked until you say yes.
Quote before work starts
3. Your pro comes over
We match you with a vetted independent pro and share updates on WhatsApp. Timing is agreed between you and the provider, and it depends on who is available, which is why we start looking as soon as you message.
Timing agreed with the provider
4. Job done, you check
The pro explains what they found and does the job as quoted. If the real job turns out different, we expect the pro to stop and tell you first. Extra work is for you and the provider to agree.
Extras need your agreement
5. Check it, then pay
Look over the work. When you are happy, you pay the provider the agreed amount. If something is not right, raise it with the provider first; a coordinator can help relay messages.
You pay after the job

Before the pro arrives

A few minutes of prep saves the whole visit.

Clear a path to the work area and move fragile items away.
Tell your guard-house or management if the pro needs access, a lift, or a parking pass.
Have someone aged 18 or over at home to let the pro in.
For electrical work, know where your DB box is. For water leaks, locate the main valve if you can.
Keep your WhatsApp open for the arrival update.

Payment

Pay after the job, the amount you agreed.

Bank transfer
DuitNow QR
Cash

Your coordinator tells you how to pay when they confirm the quote, for example bank transfer, DuitNow QR or cash to the pro. We will always say who to pay and how, so you never have to guess. Never pay anyone who contacts you outside the chat thread.

If something goes wrong

We would rather hear about it than have you stay quiet.

Pro is late or does not turn up
Message us. We chase the pro, and if they cannot make it we arrange a replacement or cancel with no charge to you.
The job is different from the photos
We expect the pro to stop and tell you. Any revised quote and extra work is for you and the provider to agree.
The work is not right afterwards
Send photos on the same WhatsApp thread to the provider. We can help relay messages, but any fix or warranty is between you and the provider. ProSquad does not guarantee the work.

Read about trust & safety More answers in the FAQ

Ready when you are.

Send a photo of the problem. A coordinator replies with a quote before anything is booked.

Coordinators online 24/7